It’s Monday morning and you just received a notice from a manufacturer whose staff you likely have never met. The letter states that your trusted provider of products and services has been terminated as their local representative. “Why would the manufacturer do such a thing?” you ask yourself before reaching out to your trusted provider for the details.
Author Archive for: Jelms
About John Elms
This author has yet to write their bio.Meanwhile lets just say that we are proud John Elms contributed a whooping 6 entries.
Entries by John Elms
The medical device alarm management and event notification market is undergoing a sea change. Old players are disappearing, newer entrants are being absorbed, and industry stalwarts are losing their way. Does this presage the death of a product category?
First and foremost, a software upgrade is not as advertised when it becomes a construction project. When your software upgrade requires new patient stations, dome lights, pull switches, and/or nurse masters, it is anything but a software upgrade.
Removing the complexity and risks of self-service and the resulting costs related to black-box or locked-down software applications.
Some nurse call manufacturers opt to turn every button press by a patient into a phone call. “It speeds response” is their claim. “Bunk!” I say.
Speak with one of our patient communications experts today!