TigerConnect transforms healthcare with the industry’s most widely adopted clinical collaboration platform – uniquely modernizing the way doctors, nurses, care teams, patients, and data connect. With solutions spanning care team communication, scheduling automation, alarm management and event notifications, nurse call, patient engagement and more, we accelerate productivity, reduce costs, and improve patient outcomes, safely and securely. More than 8,000 healthcare organizations trust us to deliver enterprise-ready solutions, making this possible with the right group of dedicated, thoughtful trailblazers. Today, private practice doctor’s offices, small and large hospice centers, and some of the largest healthcare organizations in the United States rely on TigerConnect. We’re a fun, hungry, smart, innovative group of eclectic people who are passionate about transforming the way clinical care teams work and communicate.
Open Positions
Technical Sales Support
Location: Jacksonville, FL
Fulltime
Description:
As a Technical Sales Support, you will be a key contributor to our sales team, playing a vital role as the engine behind the sales process. Your expertise will be essential in ensuring customer satisfaction and seamless handoffs to the project management team. If you thrive in a dynamic environment and possess a strong technical background, we encourage you to apply!
What You’ll Be Doing:
Proposal (Quote) Generation:
- Act as the primary proposal generator for the sales team
- Create accurate and compelling proposals based on customer needs and specifications
Technology Evaluation:
- Manage the technology evaluation stage of the sales process
- Collaborate with the sales team as a key technical advisor
- Advocate for our products and solutions
Pricing Validation/Order Entry
- Help the team validate accuracy of incoming orders
- Enter orders directly into NetSuite
Technical Expertise:
- Identify technical issues related to assigned sales opportunities
- Ensure complete customer satisfaction throughout the sales process
- Facilitate a smooth handoff to the project management team
What You Bring:
- Bachelor’s degree in a STEM-related field preferred or equivalent experience
- 2+ years of relevant experience in an estimating role
- Strong experience working with construction drawings (CAD, PDF) and specifications
- Operational understanding of hospital process applications, infrastructure tools, communication methodologies, and trends.
- Experience with installing or designing low voltage systems
- Knowledge of nurse communication tools and solutions; telecom and/or application experience preferred
- Strong customer service, presentation, and client relations skills
- Demonstrated initiative, innovation, organization, and attention to detail
- Familiarity with healthcare facility design and construction processes
- Broad technical understanding of information and computer technology
- Experience with Microsoft Office suite of applications (Excel, Word, and PowerPoint)
- Ability to travel throughout the United States (10-20%)
Perks & Benefits We Offer:
- Remote-friendly with teams across the US and internationally, plus prime office space in one of the major tech ecosystems of California complete with a loaded fridge and tons of other perks
- Excellent Medical, Dental, and Vision insurance for you and your family plus a 401k match
- Focus on mental and physical wellness through annual programs including reimbursements, company-wide wellness days, and volunteer opportunities
- Mission-driven team members who love what they do and go the extra mile to help clients, support the company’s rapid growth, and ultimately optimize healthcare workflows to allow for better patient care
- LinkedIn Learning License for you to continue self-paced learning
- Flexible time off policy for salaried employees with no limit on the number of days off
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Installation Technician
Location: Jacksonville, FL
Fulltime
Description:
We’re currently looking for an Installation Technician to be part of Critical Alert’s team. This role will work closely with project management, operations, and installation teams to install new nursecall systems at our customers.
What You’ll Be Doing:
Responsibilities include but are not limited to the following general areas:
- Takes daily direction from the Installation Supervisor or Operations Services Manager
- Perform service, maintenance, modifications and installation at customer sites, with minimal supervision
- Provide on-site customer repairs; responsible for delivering both timely and effective repairs
- Diagnoses cause of system malfunctions to prevent additional problems
- Follow procedures for testing of equipment and performance of preventive maintenance activities; adhering to all quality assurance testing plans
- Coordinates modification and maintenance activities to prevent interruptions in operations
- Informs Supervisor/Manager of any and all system problems immediately so that they can be relayed, communicated and escalated as necessary
- Prepares and provides reports as requested on system issues and projects
- Collaborates and communicates effectively with sales, co-workers, other department and customers
- Dedicated to providing excellent customer service; Develop and maintain strong and effective relationships with various levels of customers
- Manage company assets including company vehicle, cell phone, computer, tools, inventory parts, etc.
- Operate safely and within guidelines or regulations. Demonstrate a pro-active approach towards, safety, health, and quality in compliance with all company, governmental and customer regulations
What You Bring:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- 1-2 years related experience preferred but not required
- Experience testing, repairing and maintaining nurse-call system equipment a plus
- Strong electronics and computer background
- Proficient use of tools and service test equipment
- Ability to work individually and in an established team setting
- Ability to operate remotely from the main office with minimal supervision
- Ability to read, analyze, and interpret common scientific and technical journals, and legal documents
- Ability to respond to common inquiries or complaints from customers
- Ability to present information effectively to customers, employees and management
- Ability to define problems, recognize and collect data, assess situations, and draw valid conclusions
- Ability to overcome reasonable work-associated obstacles with minimum supervision, or make recommendations for their resolution to management
- Ability and willingness to travel a minimum of 85% of the time including overnight out of town
- Ability and willingness to work different shifts as business needs dictate
- Valid driver’s license and good driving record over the last 3 years
Perks & Benefits We Offer:
- Remote-friendly with teams across the US and internationally, plus prime office space in one of the major tech ecosystems of California complete with a loaded fridge and tons of other perks
- Excellent Medical, Dental, and Vision insurance for you and your family plus a 401k match
- Focus on mental and physical wellness through annual programs including reimbursements, company-wide wellness days, and volunteer opportunities
- Mission-driven team members who love what they do and go the extra mile to help clients, support the company’s rapid growth, and ultimately optimize healthcare workflows to allow for better patient care
- LinkedIn Learning License for you to continue self-paced learning
- Flexible time off policy for salaried employees with no limit on the number of days off
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Hardware Tester / Bench Technician
Location: Jacksonville, FL
Fulltime
Description:
This position is for someone to test all the hardware that we assemble or have manufactured for us. Also to repair any production failures.
What You’ll Be Doing:
- Takes daily direction from the Installation Supervisor or Operations Services Manager
- Test all products that come out of production
- Work in production as needed
- Diagnoses and repair any production failures
- Follow procedures for testing of equipment adhering to all quality assurance testing plans
- Coordinates modification and maintenance activities to prevent interruptions in operations
- Informs Supervisor/Manager of any and all system problems immediately so that they can be relayed, communicated and escalated as necessary
- Collaborates and effectively communicates with co-workers, other departments
What You Bring:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- 1-2 years related experience preferred but not required
- Experience testing, repairing and maintaining nurse-call system equipment a plus
- Strong electronics background
- Proficient use of tools and service test equipment
- Ability to work individually and in an established team setting
- Ability to define problems, recognize and collect data, assess situations, and draw valid conclusions
- Ability to overcome reasonable work-associated obstacles with minimum supervision, or make recommendations for their resolution to management
- Ability to read and understand Schematics
- Ability to use an Oscilloscope
- Ability to use a multimeter
- Ability to solder and replace components on a PCB
Perks & Benefits We Offer:
- Remote-friendly with teams across the US and internationally, plus prime office space in one of the major tech ecosystems of California complete with a loaded fridge and tons of other perks
- Excellent Medical, Dental, and Vision insurance for you and your family plus a 401k match
- Focus on mental and physical wellness through annual programs including reimbursements, company-wide wellness days, and volunteer opportunities
- Mission-driven team members who love what they do and go the extra mile to help clients, support the company’s rapid growth, and ultimately optimize healthcare workflows to allow for better patient care
- LinkedIn Learning License for you to continue self-paced learning
- Flexible time off policy for salaried employees with no limit on the number of days off
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Our mission is to provide a healthcare communication solution that radically improves the way care is delivered. We’ve been recognized as one of the Best Places to Work in Los Angeles (2022), as well as on the list of Best Paying Companies (2022) with the Best Perks & Benefits (2022). We were also honored to be named to Inc. 5000’s list of Fastest Growing Companies.
TigerConnect is an equal opportunity employer and values diversity at our company! We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
