Management Team

John Elms

Chief Executive Officer

John Elms is the Chief Executive Officer of Critical Alert and is an accomplished executive with over twenty-five years of executive leadership in the high tech industry including CEO roles at both public and privately-held companies, a venture-backed startup, and his own entrepreneurial ventures. His deep expertise in operations, sales & marketing and finance coupled with exceptional communication skills allow him to create rapid transformational change in the companies at which, and with which, he works.

John holds a bachelor of liberal arts with honors from Harvard University. He is conversant in Mandarin Chinese with reading and writing skills at the upper-intermediate level. Relocating to Jacksonville, FL from Boulder, CO, John looks forward to spending his free time in the outdoors, enjoying coastal activities, fishing and bicycling.

Dave Sokalski

Chief Financial Officer

Dave Sokalski is a graduate of the State University of New York from which he holds a Bachelor’s degree in Business Administration. He has over 20 years’ experience as a Controller/ DOF / CFO with considerable experience in multiple industries including manufacturing, wholesale, freight hauling, lodging, telecom, pharmacy, lumber, restaurant, fitness and convenience store operations.

Dave is a certified grant writer, lean manufacturing green belt and has extensive experience in designing and implementing ERP platforms. In 2015 he was recognized by the Tampa Bay Business Journal as CFO of the Year. He has a strong background in economic development initiatives, corporate finance, insurance, human resources and strategic planning.

In his spare time, Dave is an avid outdoorsman and enjoys spending time with his children.

Kourtney Govro

VP of Business Development & Managing Director of the Clinical Advisory Division

Kourtney Govro was the founder of Sphere3®, a patient experience management software company acquired by Critical Alert in 2019. She is the industry leading expert in patient communication and caregiver interaction analytics. She is a thought leader, speaker, blogger, and has research published in the Journal of Clinical Nursing Studies. Kourtney has three published patents in the patient experience and analytics space that assess patient behaviors and patient feedback to better prioritize engagement. Sphere3® has been recognized nationally as a Gartner Cool Vendor, Fierce IT as an Analytics award winner with local awards from several organizations.

Kourtney has been awarded the WiSTEMM Enterprising Innovator Award, Kansas City Women Who Mean Business Award, Ingrams 30 under 30, and other business leadership awards. She has served American Heart Association as Go Red Chair, Board Member of Restoration House of Kansas City, and in other public service capacities in the Kansas City area.

Kourtney and her husband David have four boys and are active members of their church community.

Wil Lukens

VP of Sales

Wil Lukens has over twenty-five years of successful execution in senior-level high tech, healthcare business development, channel management and field sales management roles. He joined Critical Alert from CenTrak, where he led the Location Sensing and Services provider to a market leading position.  Prior to CenTrak, Wil was employed by InnerWireless, where he was responsible for sales of the RTLS and RFID product lines inherited from the company’s merger with PanGo. In that role, Wil managed channel partner strategy as well as field relationships with Cisco. Prior to the merger, Wil managed PanGo’s global sales efforts.

Wil holds a BA from Maryville College specializing in Accounting and Spanish and an MBA from the University of Tennessee in Finance. Wil’s passions include cancer advocacy, soccer and the Philadelphia Eagles.

John Kelley

VP of Operations

John Kelley joined Critical Alert as the Vice President of Operations in July 2018. John is a seasoned executive in the areas of Operations, Customer Service, Manufacturing, and IT Support. John has held leadership positions at Digital Equipment Corporation, Compaq, Spectralink Corporation and Tandberg Corporation. For the past few years, John has been an independent consultant lending his expertise to multiple companies.

When he’s not working, John enjoys spending time with his family, golfing, fishing and boating.

April Hjort

VP of Research & Development

April Hjort brings over 20 years of software development experience to Critical Alert. She is a graduate of University of South Florida College of Engineering with a BS in Computer Engineering. She began her career at Paradyne (Zhone Technologies) as a firmware engineer in the Tampa area and gained valuable experience in an ISO 9001 certified environment. She made the move to the Jacksonville area where she entered the healthcare industry with her role as software engineer for Amcom Software(Spok). During her tenure at Amcom Software (Spok), she utilized her broad range of experience to first develop industry leading software and later manage integrations for those software products.

April originally joined Critical Alert in 2014 as the Product Manager for the CommonPath Platform. She brings to this role a proven results driven track record and an in-depth knowledge of the industry. During her down time, she enjoys traveling and spending time with her family and friends.

Melinda Caragan

VP of Human Resources

Melinda Caragan joined the Critical Alert team in 2013. She brings 15+ years of diverse HR and management expertise in small to mid-size organizations. Her broad range of experience includes compensation & benefits, performance management, workforce relations, planning, training & development, regulatory compliance, policy design & legal, talent acquisition, payroll & performance management.

She started her professional career in the Jacksonville legal community, managing and supporting all aspects of the business for a large law practice. Melinda earned a B.S. in Business Administration with a focus in Human Resource Management.

Melinda is a native Floridian and enjoys spending her free time by the pool or on the beach with her family and friends.

Josh Troop, CHC

VP of Marketing

Josh Troop brings 20 years of sales and marketing expertise in start-ups and mid-level technology firms. While his career has primarily been focused on generating business in the acute and sub-acute healthcare sector, Josh has considerable experience in the federal/state/local government, banking and real estate industries.

Josh’s diverse background includes executive leadership and business development roles in both marketing and sales at MediTract, Inc., SAI Global, ACF Technologies and Qmatic. Certified in healthcare compliance, Josh brings a diverse understanding of regulatory compliance, enterprise risk management, finance and audit.

Josh is a father of two and is a whitewater paddler, cyclist, hiker and musician.

Shawn Pasienza

Director of Operations

Shawn Pasienza has been a part of the Critical Alert family since June of 2001. He has 20+ years of experience installing low voltage systems in hospitals and long-term care facilities all over the United States and has a State Certified Low Voltage Contractors License. He began his career with Critical Alert as a member of the Installation Team working his way into a Supervisor role, later being promoted to Operational Services Manager and is now the Director of Operations. Shawn is responsible for the safe and efficient operations of several departments including Installation, Production, Quality Control, as well as the Warehouse and Technical Support. His willingness and commitment to take on new challenges and expand his expertise has made him valuable to the team, our customers, and the organization.

In his spare time, Shawn enjoys spending time with his family and friends and working on home improvement projects.

  • 1983

  • 2007


Corporate History

Critical Alert was formed in 1983 as WESCOM, a nurse call hardware & software solution for acute and long-term care organizations. Throughout the 80’s, 90’s and early 2000’s, WESCOM pioneered software-based nurse call and was the first nurse call company to integrate RTLS staff presence into the clinical workflow.

WESCOM was rebranded in 2007 as Intego Systems, with a honed focus on the acute care sector. In 2012, the company was re-branded as Critical Alert.

Today, Critical Alert has reinvented itself from a pure-play nurse call vendor to a producer of a comprehensive clinical communication platform converging nurse call, alarm management, medical device integration and rules-based notification.