On-Going Support Team

Critical Alert offers every customers a dedicated team of Account Managers, 24/7 available Support Technicians and a sophisticated back-end support mechanism including remote monitoring to ensure the on-going success of every deployment

Account Managers

We believe partnership does not end after implementation. We provide an Account Manager who is focused on your needs after the project is complete. Whether you need a piece of equipment, additional training, or a programming change, they are available to simplify and streamline your on-going engagement. The Account Managers will facilitate upgrades, manage change control, and relay new changes. They will be your go-to person. If you need a post-implementation assessment or want to expand into another unit, your Account Manager will assist. Our team is there for you when you need them.

24/7 Technical Support

Our Technical Support team is available 24/7, 365. We are on call when you are on call. Always available and always willing to support.

Tech Support Line:


Remote Monitoring

Because our platform is fundamentally IP-enabled software, we can remotely monitor the health of your system. If a problem is detected, we will pro-actively resolve it.

Patient Event Bus – Next Generation Patient Communication

CommonPath Enterprise balances the immediate need for notification regarding a patient’s care with information collected, compiled, dissected, and reimagined into tools that support transformation of process in real time.