Management Team

Wil Lukens

General Manager

Wil Lukens has over twenty-five years of successful execution in high tech, healthcare, general management and commercial leadership roles. He joined Critical Alert from CenTrak, where he led the Location Sensing and Services provider to a market leading position.  Prior to CenTrak, Wil was employed by InnerWireless, where he was responsible for sales of the RTLS and RFID product lines inherited from the company’s merger with PanGo. In that role, Wil managed channel partner strategy as well as field relationships with Cisco. Prior to the merger, Wil managed PanGo’s global sales efforts.

Wil holds a BA from Maryville College specializing in Accounting and Spanish and an MBA from the University of Tennessee in Finance. Wil’s passions include cancer advocacy, soccer and the Philadelphia Eagles.

Tony Natale

Tony Natale

Sr. Director of Sales

Tony Natale is a graduate of Purdue University from which he holds a Bachelor’s degree in Industrial Engineering. He has over 30 years’ experience in sales and sales management with over a decade in the nurse call industry. Prior to joining Critical Alert in 2020, Tony worked at CenTrak where he supported top strategic partners and the VA RTLS program.  He joined CenTrak in its infancy and was able to contribute to the tremendous growth that led to its purchase by Halma.

In his spare time, Tony enjoys playing golf, hiking, and hanging out with family and friends.

Suzanne West, RN, CEN

Director of Clinical Services

With over 20 years of clinical experience and leadership as a Registered Nurse in Emergency Department, ICU and Cardiac Critical Care settings, Suzanne offers her considerable expertise to help our clients maximize workflow efficiencies and enhance caregiver communication. She also brings an extensive background in Clinical Consulting and management for companies such as Medhost, Emergin-Philips, Vocera and Extension. Suzanne collaborates with clinical leadership and staff alike to help achieve their patient safety, quality and staff satisfaction goals.

Her team deploys proven methodologies focused on improved HCAHPS scores, higher rates of staff adoption and better utilization of resources. Her free-time is spent with her husband and family camping, golfing and scuba diving.

Shawn Pasienza

Director of Operations

Shawn Pasienza has been a part of the Critical Alert family since June of 2001. He has 20+ years of experience installing low voltage systems in hospitals and long-term care facilities all over the United States and has a State Certified Low Voltage Contractors License. He began his career with Critical Alert as a member of the Installation Team working his way into a Supervisor role, later being promoted to Operational Services Manager and is now the Director of Operations. Shawn is responsible for the safe and efficient operations of several departments including Installation, Production, Quality Control, as well as the Warehouse and Technical Support. His willingness and commitment to take on new challenges and expand his expertise has made him valuable to the team, our customers, and the organization.

In his spare time, Shawn enjoys spending time with his family and friends and working on home improvement projects.

Kourtney Govro

Kourtney Govro

Strategic Advisor

Kourtney Govro has over 20 years of experience in the nurse call business. At just 6 years old she was introduced to the idea when her father became a nurse call distributor. Since then, her love for transforming the nurse call industry has continued to grow. Leading her to start her own successful company, Sphere3,  a consulting company that supported hospitals with decisions around leveraging technology to transform the care environment. Critical Alert acquired Sphere3 in 2019 and Kourtney joined the team as a Strategic Advisor.

  • 1983

  • 2007


Corporate History

Critical Alert was formed in 1983 as WESCOM, a nurse call hardware & software solution for acute and long-term care organizations. Throughout the 80’s, 90’s and early 2000’s, WESCOM pioneered software-based nurse call and was the first nurse call company to integrate RTLS staff presence into the clinical workflow.

WESCOM was rebranded in 2007 as Intego Systems, with a honed focus on the acute care sector. In 2012, the company was re-branded as Critical Alert.

Today, Critical Alert has reinvented itself from a pure-play nurse call vendor to a producer of a comprehensive clinical communication platform converging nurse call, alarm management, medical device integration and rules-based notification.