Management Team

Wil Lukens

General Manager

Wil Lukens has over twenty-five years of successful execution in high tech, healthcare, general management and commercial leadership roles. He joined Critical Alert from CenTrak, where he led the Location Sensing and Services provider to a market leading position.  Prior to CenTrak, Wil was employed by InnerWireless, where he was responsible for sales of the RTLS and RFID product lines inherited from the company’s merger with PanGo. In that role, Wil managed channel partner strategy as well as field relationships with Cisco. Prior to the merger, Wil managed PanGo’s global sales efforts.

Wil holds a BA from Maryville College specializing in Accounting and Spanish and an MBA from the University of Tennessee in Finance. Wil’s passions include cancer advocacy, soccer and the Philadelphia Eagles.

Tony Natale

Tony Natale

Sr. Director of Sales

Tony Natale is a graduate of Purdue University from which he holds a Bachelor’s degree in Industrial Engineering. He has over 30 years’ experience in sales and sales management with over a decade in the nurse call industry. Prior to joining Critical Alert in 2020, Tony worked at CenTrak where he supported top strategic partners and the VA RTLS program.  He joined CenTrak in its infancy and was able to contribute to the tremendous growth that led to its purchase by Halma.

In his spare time, Tony enjoys playing golf, hiking, and hanging out with family and friends.

Shawn Pasienza

Director of Operations

Shawn Pasienza has been a part of the Critical Alert family since June of 2001. He has 20+ years of experience installing low voltage systems in hospitals and long-term care facilities all over the United States and has a State Certified Low Voltage Contractors License. He began his career with Critical Alert as a member of the Installation Team working his way into a Supervisor role, later being promoted to Operational Services Manager and is now the Director of Operations. Shawn is responsible for the safe and efficient operations of several departments including Installation, Production, Quality Control, as well as the Warehouse and Technical Support. His willingness and commitment to take on new challenges and expand his expertise has made him valuable to the team, our customers, and the organization.

In his spare time, Shawn enjoys spending time with his family and friends and working on home improvement projects.

Dan Woodward

Director of PMO

Dan Woodward brings over twenty-five years of experience in engineering and professional services leadership to his role as Director of Project Management Office. Before joining Critical Alert, Dan held significant positions at healthcare industry organizations such as Hillrom, TeleTracking Technologies, and HID Global. He has played instrumental roles in driving transformative initiatives, particularly in the areas of nurse call systems, patient and staff workflow optimization, and real-time location systems. His contributions have been pivotal in the evolution of project management and implementation practices within these organizations.

Dan’s journey began with a technical certification from the United States Air Force, as an avionics electronics technician. Then, later obtained a Bachelor of Science in Computer Networking from Strayer University and a PMP certification from Project Management Institute.

Beyond his professional pursuits, Dan finds joy in spending quality time outdoors with his friends and family. Whether it’s soaking up the sun at the beach, exploring rugged terrain in his Jeep, navigating serene waters while kayaking, or casting lines while fishing, Dan embraces the beauty of nature and the camaraderie of shared adventures.

  • 1983

  • 2007


Corporate History

Critical Alert was formed in 1983 as WESCOM, a nurse call hardware & software solution for acute and long-term care organizations. Throughout the 80’s, 90’s and early 2000’s, WESCOM pioneered software-based nurse call and was the first nurse call company to integrate RTLS staff presence into the clinical workflow.

WESCOM was rebranded in 2007 as Intego Systems, with a honed focus on the acute care sector. In 2012, the company was re-branded as Critical Alert.

Today, Critical Alert has reinvented itself from a pure-play nurse call vendor to a producer of a comprehensive clinical communication platform converging nurse call, alarm management, medical device integration and rules-based notification.