And Then There Was Jill (VIDEO)
How Purposeful Rounding Can Positively Impact Patient Experience
by Kourtney Govro
Kourtney Govro is the CEO and Founder of Sphere3®, a patient experience management software company that was recently acquired by Critical Alert. She now serves as the Vice President of Business development. She is the industry leading expert in patient communication and caregiver interaction analytics. She is a thought leader, speaker, blogger, and has research published in the Journal of Clinical Nursing Studies.